Fashion, Beauty, Luxury Overview | Online Marketing | Online Store | CRM & Logistics | International | Technology
CRM & LOGISTICS

CRM
eBrand Commerce includes a CRM application by default for management of customer profiles, and an Order Entry system for CSRs to create/support orders via telephone.

eBrand Commerce offers additional features for catalog and call center channel needs, including:

  • 800 numbers
  • Interactive Voice Response to automate order taking and tracking/store locators
  • Call campaign to engage customers, notify of order delivery, and product registration
  • Online chat
  • Click to call
  • Live Call Center operators with our call center partners
Logistics
eBrand Commerce can easily integrate into your distribution centers; however, if you are not able to support eCommerce orders, or if you don’t cover a specific region, we will manage it for you using our warehouse and logistics partners in the US, Europe or Asia.
We support API integration with Fedex, UPS, and the USPS including real-time quotes in the shopping cart and checkout.